For business owners, feedback from customers is often an immediate action that is straight to the point and actionable. Customers might complain about pricing.
There are three main facets of the customer feedback experience that technology can play a major factor in: collection, interpretation, and action. There are multiple product toolkits that utilize existing customer feedback to make important business decisions
Surveys and customer feedback might seem similar, but there are a few key differences
How much (or little) does it cost to run a SaaS startup?
Why customer feedback collection should be an important process in your business
As a business do your customers really care if their feedback is being considered.
When it comes to building software products, eating your own dog food is a competative advantage