Allowing anonymous feedback for your project

Background

By default when your create a project in Makerkit, we only allow users who have an account on the system to be able to submit feedback.

However we provide a way to allow anonymous users (users without accounts) to create suggestions. Suggestions are exactly like feedback, but they need to be approved by you before being promoted to suggestions.

Although this feature allows users to submit feedback anonymously, it does not allow them to vote or add a comment. For this they'll need a registered account.

Enabling anonymous feedback

Navigate to your project settings page. At the bottom of the page you should see this:

Toggle the switch to on, and save the project to enable anonymous feedback for your project.

Moderating anonymous feedback

To prevent your project being flooded with spam, we have enabled a moderation queue for all anonymous feedback.

When new feedback is suggested by users, it'll automatically appear here:


It'll then be up to you to:
  • Approve: Convert this suggestion into a piece of feedback, which will then appear in your main feedback list. When approved, we'll send an email to the submitter informing them that their suggestion is approve.
  • Reject: Removes the suggestion, and sends the submitter a message informing them that the suggestion was rejected.
  • Delete: Deletes the suggestion, without sending an email to the submitter. This is mainly used to remove any spam.

Your customer's experience

When anonymous feedback is enabled, there is a subtle change in the UI for users who are not logged in. For users who are logged in, they will not see any changes.

Firstly the "add feedback" button is labelled as "add suggestion:

Secondly the feedback form is different:

We require the user's email address to prevent spam, as well as a way to contact them when their suggestion is approved or rejected.

Wrap up

That's all there is to anonymous feedback. If you have any questions please get in touch with us at hello@makerkit.co